Question 1

I try to open the program but the main window does not appear in my screen.

Accepted Answer

There are a couple of reasons why this might happen:

- Your Windows drivers need to be updated. You can run the following file, which is supplementary driver:
Update Windows CBIOS
Usually this driver upgrade resolves the issue and the software can be accessed normally. The same driver upgrade can assist the Windows in your device to recognise the USB key.
In case it's not recognized immediately, or there is an exclamation mark in the device manager of the Operating System for the "Crypto-Box 2 USB" device please let us know, so that we can offer further assistance.
 
- Another instance of the software is still open, or the software was not closed properly.
You cannot run 2 instances of the same program. Please take a look at your task bar in case the program is already open. If not, you can take a look at the device's Task Manager. If the program appears open in the background, you can try to force stop it from the Task Manager and try to open it again.
 
- You had an external monitor with higher resolution previously connected.
Hover mouse over the taskbar button, wait for the preview small window to appear, right click, select to move the window.
Bring it in view either with arrow keys or with the mouse. Arrow keys tend to work better. (try left and up)

Question 2

I can access only the LEM analysis method - the other methods seem unavailable.

Accepted Answer

If you see in the Analysis Methods only the LEM option as available, it means that probably during the first use of the program you selected the option to lock all other methods.
To reverse that, you can do the following:
1. Open the Documents folder in your pc and locate a subfolder named DeepEXTemporaryFiles
2. Locate and delete a file named AnalysisStartMethod

3. Open the software. A window will pop up, asking you to select which method will be selected each time you open the program (i would recommend to keep selected the option for LEM, as it is the method that you should run first in most cases, but this is up to you).
At this point, please make sure that the option far down in this window is NOT SELECTED - this is the option that locks all other methods and allows the use of LEM only.

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GENERAL

DEEP EX FREQUENTLY ASKED QUESTIONS

I try to open the program but the main window does not appear in my screen.

I can access only the LEM analysis method - the other methods seem unavailable.

GENERAL

Deep FND FREQUENTLY ASKED QUESTIONS

What is the difference between DeepFND and HelixPile?

What type of pile analysis can your software do?

Does your program check the structural capacities of the piles as well?

Can your software design pile caps with a group of piles?

MAIN DEEP EX QUESTIONS

I try to open the program but the main window does not appear in my screen.

I can access only the LEM analysis method - the other methods seem unavailable.

DEEPEX

MAIN Deep FND QUESTIONS

What pile types can I simulate in DeepFND Software?

What is the difference between DeepFND and HelixPile?

What type of Pile Analysis can your software do?

Does your program check the structural capacities of the piles as well?

Can your software design pile caps with a group of piles?

Which structural codes do you include in DeepFND and HelixPile?

Which Geotechnical Codes - Load Combinations can i include in my model?

What happens if my local country's codes are not implemented in your software?

How can I change the default Software parameters?

STRUKTURELLES DESIGN

Deep FND